Shipping & Returns

General Terms

Glow Like Moon reserves the right to update the rules when necessary, and the updated version will be published on glowlikemoon.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Glow Like Moon immediately. All buyers are deemed to accept the rules if they are using the services provided by  Glow Like Moon. Glow Like Moon's policy shall prevail.

For after-sales issues, buyers should file a return & refund request within 10 days of the delivery date. The period of Return & Refund request filed exceeds, Glow Like Moon reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Glow Like Moon via glowlikemoon.com/contact-us.

If the  Glow Like Moon cannot fulfill the buyer's order within the order processing time, under the condition but not limited to no stock or other conditions, Glow Like Moon has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Glow Like Moon has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Glow Like Moon should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.

Glow Like Moon shall not accept after-sale requests for "non-defective remorse returns", and has the right to accept or reject the request. Glow Like Moon will abide by the policy under this condition.

If Glow Like Moon accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Glow Like Moon's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.

Glow Like Moon shall not require warranty, like whether to provide warranty or not, or the way of warranty handling with.

Glow Like Moon shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between  Glow Like Moon and buyer or others, Glow Like Moon must refund not more than 3 business days, or redelivery not more than 5 business days.